Session Information
Building Successful Customer Relations
Session Type: Management
Track Number: M-5
Location: SDCC
Room: 10
Speaker: Michael J. McLin, Managing Director, Maxim Consulting Group, LLC
Date: Sunday, October 23, 2011
Time: 8:00 AM
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8:50 AM
Date: Sunday, October 23, 2011
Time: 9:00 AM
-
9:50 AM
Description:
Building great relationships with customers is critical to your company's success. By improving customer relationship building skills, your team can more effectively represent your company and help you reach your goals and objectives. Many owner’s ultimate decision to hire one contractor over another is based on the perceived synergy and working relationships among their team and yours. Learn how to develop an effective approach to customer relationships to ensure your team “wins”.
Learning Outcomes:
1. Identify the cost of poor customer service
2. Develop guidelines for building great customer relationships
3. The 8-Rules that govern successful relationship building
Please note that every state handles licensure and continuing education credits differently. To avoid confusion, NECA strongly recommends you check with your state authority whether they will grant these CEUs for management education programs held at NECA 2011 San Diego.
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